All returns to Elara Online require the completion of an RMA request form. This form should be returned to Elara for processing. You will be advised as to whether your return has been authorised or denied, and given further instructions on returning the product. In some cases the customer will be required to contact the manufacturer directly to authorise a return. Elara will advise customers in the event of such cases.

RMA processing can take between 1-4 business days depending on the manufacturer.

Any products approved for return to Elara must be packaged securely and include all manuals, accessories and original packaging. RMA numbers should be clearly displayed on the outside of the shipping packaging. Do not deface the manufacturers packaging. Packages not clearly displaying a valid RMA number will be refused by Elara.

Unwanted or unsuitable products may be cancelled and returned to Elara within 7 working, starting the day after receipt of goods, inline with the "Distance Selling Directive" as long as the goods are in a resalable condition and the packaging remains in an ‘as new’ state. In such cases standard RMA procedures still apply. Goods must be returned at your own expense. Please note that this option is only available for home users, NOT business users.

Products received ‘dead on arrival’ or products that develop faults under normal warranty conditions MUST be submitted to Elara for processing within 14 days of receipt. When the goods are returned to us including all manuals, accessories and original packaging and the fault has been verified, we’ll replace the product.

Goods faulty within the warrenty period but after 14 days since receipt are entitled to a warranty repair. Some manufacturers require that the end user contact them directly regarding faulty products, and not the retailer. In such cases please contact Elara and we will be happy to supply you with the manufacturer's contact details. Please note that your statutory rights are not affected, if you are having problems contacting/dealing with the manufacturer, we will be happy to do it for you however please bear in mind that it usually takes up to 6 weeks for us to process a warranty repair due to additional process steps. The quickest route is usually always for customers to contact the manufacturer directly. Elara Online does not have an in-house repair department.

If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly.  Once the damaged goods are received back into our warehouse, we’ll issue a full refund to you via your original payment method

**Opened Software Cannot be Returned.

**Computer software when unsealed/opened by the consumer (this includes turning on a computer that contains software) CANNOT be returned

Please note items mistakenly returned as faulty will incur a €20 fee excluding all other delivery charges.
Unwanted software items returned for a refund will be accepted only if returned unopened within 7 days of purchase.

Any goods returned without a valid Returns Authorization (RMA) number will be ignored and package will have to be collected from our warehouse at customer’s expense.
Upon authorization, the Returns (RMA) number is only valid for 10 days. If the item has not been returned within this time the returns authorization will be terminated without warning.
Your returns number MUST be fixed to the OUTSIDE of the packaging or your return will not be accepted into our warehouse. Please do not write on package.

**Important note on LCD Screens. **

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub pixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard.
**Please check the accepted tolerances on manufacturer sites before returning TFT's due to dead pixels as accepted tolerances will not be regarded as faulty.

**Kingston Memory Lifetime Warranty and seal. **

** Once the Kingston seal has been broken, memory cannot be returned. Please use our Memory Configurator to select the correct memory for your motherboard/PC/Server/laptop.
Kingston Lifetime Warranties denotes 10 years i.e lifetime of memory - Link to Kingston Warranty Page

Fill in a returns form online, please select from one of the 2 options below:

1. The product I wish to return was ordered online - CLICK HERE

2. The product I wish to return was ordered by phone - CLICK HERE