**Please note we do not have a trade counter and do not take walk in sales.
** If your Internet Explorer browser crashes out frequently and you are using IE6, you may need to install IE7 as there is a known bug in IE6. IE7 can be downloaded here

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Safe Shopping at Elara Online

How we operate

Delivery and Collection info

Payment Methods

Using the site

Contacts/Maps/Directions

Delivery Times/Availability Explained

Manufacturer Links

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Can't Login and can't add items to cart

Changing email or password

Managing your Delivery details

Changing contact/billing details

Forgotten Passwords

Print/Download copy invoice

Trade Accounts

Credit Account Application (companies only)

Damage in Transit Declaration

Checking your order status

Orders Awaiting Payment

Cancelling an order

Tracking shipping

Requesting order update

Returns Policy

Online Returns

Status of Approved Returns

How long to get a replacement

Display Pixel Tolerances

Purchasing Term and Conditions

Website Terms of Use

Safe Shopping at Elara Online

Contacting our customers

Request Technical Support

Pre Sales Advise

Collection and Delivery

Payment before processing

Data Protection/Privacy Policy

WEEE Information